Last week I received a call from Shar Music. It seemed that people do read MostlyBass.com and they wanted to rectify the situation.
The gentleman I spoke with was very nice and willing to help. They have since sent us a new bass – which means we are able to return the old one. At first glance this one seems to be better setup and have a better fingerboard.
I’ll keep you updated but a thanks to Shar for positive business practice.